FAQ

Creating your Altaris Casino account is a straightforward process that takes just a few minutes. Start by clicking the "Sign Up" button on our homepage, then fill out the registration form with your basic information including your name, email address, date of birth, and preferred currency (EUR or USD). You'll also need to create a secure password and provide your residential address for verification purposes.After submitting your registration form, check your email for a confirmation message from Altaris Casino. Click the verification link in the email to activate your account. Once verified, you can log in and make your first deposit to start playing. Keep in mind that you'll need to be at least 18 years old and located in a jurisdiction where online gambling is legal to create an account with us.

New players at Altaris Casino can claim our generous welcome package worth up to $5,000 plus 250 free spins, spread across your first three deposits. This bonus structure gives you multiple opportunities to boost your bankroll and extend your playing time significantly.For your first deposit, you can choose between several match bonus options. The 100% match bonus requires a minimum deposit of €100 and comes with 100 free spins, while the 50% match bonus needs just €25 and also includes 100 free spins. Both options carry 30x bonus wagering requirements and are valid through September 2, 2025. There's also a 250% match bonus available with a $35 minimum deposit, though this one has slightly higher wagering requirements at 30x (deposit + bonus).All welcome bonuses require a bonus code to activate, so make sure to enter the appropriate code during your deposit process. The bonus funds and free spins are typically credited to your account immediately after your deposit is confirmed.

While Altaris Casino focuses primarily on deposit match bonuses, we do offer a VIP bonus program that doesn't require an initial deposit. This special promotion is automatically activated for eligible players and provides access to various games including slots, blackjack, roulette, and video poker.The VIP bonus comes with 40x bonus wagering requirements and has a broader game selection compared to our deposit bonuses. However, availability may vary based on your location and account status. We recommend checking your account dashboard regularly or contacting our support team to learn about current no deposit opportunities.Keep in mind that bonus policies can change frequently, and new promotional codes may be available through our newsletter or social media channels. The best way to stay updated on all available bonuses, including potential no deposit offers, is to subscribe to our promotional emails.

Altaris Casino supports several convenient payment methods to make your banking experience smooth and secure. You can fund your account using major credit cards including Visa and MasterCard, which are widely accepted and process quickly. We also support regional payment methods like Spei and WebPay to accommodate players from different locations.Deposits are typically processed instantly, allowing you to start playing immediately after funding your account. The minimum deposit amount varies by payment method and bonus selection, ranging from €25 to $35 depending on which welcome offer you choose. All transactions are processed in either EUR or USD, matching your account currency preference.Withdrawal processing times may vary depending on your chosen method and account verification status. Credit card withdrawals usually take 3-5 business days, while other methods may have different timeframes. We recommend completing your account verification as soon as possible to ensure faster withdrawal processing when you're ready to cash out your winnings.

Wagering requirements determine how many times you must play through your bonus amount before you can withdraw any winnings. At Altaris Casino, most bonuses carry 30x wagering requirements, meaning you need to wager 30 times the bonus amount before cashing out. For example, if you receive a $100 bonus, you'll need to place $3,000 in qualifying bets.Some bonuses use different calculation methods. The 250% match bonus has 30x (deposit + bonus) requirements, so both your deposit and bonus amounts count toward the wagering calculation. The VIP bonus has slightly higher 40x bonus requirements but offers more game variety for meeting these conditions.Our bonuses are non-sticky, which means you can withdraw your winnings without losing your bonus funds once requirements are met. Games contribute differently toward wagering requirements - slots typically count 100%, while table games may have lower contribution rates. Always check the specific terms for each bonus to understand exactly how to clear your wagering requirements efficiently.

Absolutely! Altaris Casino is fully optimized for mobile play, allowing you to enjoy your favorite games on smartphones and tablets without downloading any additional software. Our mobile platform works seamlessly across iOS and Android devices through your web browser, providing the same high-quality gaming experience you'd expect from our desktop site.The mobile version includes access to our complete game library from top software providers including Amigo Gaming, Novomatic, Platipus, and Turbo Games. Whether you prefer slots, table games, or live dealer options, you'll find smooth gameplay and crisp graphics optimized for smaller screens. All account management features are also available on mobile, including deposits, withdrawals, and bonus claims.Your account information and game progress sync automatically between desktop and mobile devices, so you can start playing on your computer and continue on your phone without missing a beat. The mobile interface is intuitive and user-friendly, making it easy to navigate between games and manage your account while on the go.

Altaris Casino partners with respected software providers to deliver a diverse and high-quality gaming experience. Our game library features titles from Amigo Gaming, known for their innovative slot designs and engaging gameplay mechanics. Novomatic brings classic casino favorites and modern variations with proven reliability and fair play standards.Platipus contributes unique themed games with creative bonus features and high-quality graphics, while Turbo Games offers fast-paced gaming options perfect for players who enjoy quick rounds and frequent payouts. This combination of providers ensures you'll find games suited to every preference and playing style.All games undergo rigorous testing for fairness and randomness, using certified random number generators to ensure every spin, deal, and outcome is completely unpredictable. Our software providers maintain strict licensing requirements and regular audits, giving you confidence that you're playing on a platform that prioritizes integrity and fair play.

Yes, Altaris Casino operates under proper licensing and regulation to ensure a safe and fair gaming environment for all players. We maintain strict compliance with all applicable gambling laws and regulations, providing you with the peace of mind that comes from playing at a legitimate, regulated casino.Our licensing ensures that all games are regularly audited for fairness, player funds are properly segregated and protected, and our operations meet international standards for responsible gambling practices. We're committed to maintaining transparency in all our operations and adhering to the highest industry standards.If you ever have questions about our licensing or regulatory compliance, our customer support team can provide additional information. We believe that operating with proper oversight and regulation is essential for building trust with our players and maintaining a sustainable, ethical gaming platform.

Account verification, also known as Know Your Customer (KYC), is a standard security procedure that helps protect both you and Altaris Casino from fraud and ensures compliance with regulatory requirements. The verification process typically begins when you make your first withdrawal request, though you can complete it earlier to avoid any delays.You'll need to provide several documents including a government-issued photo ID (passport, driver's license, or national ID card), proof of address dated within the last three months (utility bill, bank statement, or official mail), and potentially proof of your payment method (credit card photos or bank statements). All documents should be clear, legible, and show your full name matching your account information.The verification process usually takes 24-72 hours once you submit all required documents. Our security team reviews each submission carefully to ensure authenticity and compliance. Once verified, your account will have higher withdrawal limits and faster processing times. We recommend completing verification early to enjoy uninterrupted access to all casino features.

If you encounter technical problems while playing at Altaris Casino, there are several steps you can take to resolve the issue quickly. First, try refreshing your browser or clearing your cache and cookies, as this resolves many common connectivity problems. If you're playing on mobile, ensure you have a stable internet connection and sufficient device storage.For persistent issues, our customer support team is available through multiple channels. You can access live chat directly from our website for immediate assistance, or send an email to altaris@support.com for more detailed technical support. Our support staff can help troubleshoot game loading problems, payment issues, or account access difficulties.We also maintain a comprehensive FAQ section and help center with solutions to common technical problems. Many issues can be resolved quickly by checking these resources first. If you experience problems during gameplay that affect your balance or game outcome, our support team will investigate and ensure any technical errors are corrected promptly.

Altaris Casino is committed to promoting safe and responsible gambling practices for all our players. We provide various tools and resources to help you maintain control over your gaming activities, including deposit limits, session time reminders, and self-exclusion options. These features are easily accessible through your account settings and can be adjusted at any time.We encourage all players to set personal limits before they start playing and to view gambling as entertainment rather than a way to make money. Our platform includes reality checks that remind you how long you've been playing and how much you've spent during your session. If you feel your gambling habits are becoming problematic, we provide links to professional help organizations and counseling services.Our staff is trained to recognize signs of problem gambling and can assist you in setting appropriate limits or accessing support resources. We believe that responsible gambling practices create a better experience for everyone and help ensure that gaming remains fun and entertaining rather than harmful.

At Altaris Casino, protecting your personal and financial information is our highest priority. We use advanced SSL encryption technology to secure all data transmission between your device and our servers, ensuring that sensitive information like passwords, payment details, and personal data cannot be intercepted by unauthorized parties.Our payment processing systems comply with industry-standard security protocols, and we never store complete credit card information on our servers. All financial transactions are processed through secure, encrypted channels using the same technology trusted by major banks and financial institutions worldwide.We maintain strict data protection policies and limit access to your information to authorized personnel only. Our security systems are regularly updated and monitored to protect against emerging threats. Additionally, we recommend that you use strong, unique passwords and never share your account credentials with others to maintain the highest level of account security.